As a user of SERTI, you will be responsible to keep the confidentiality of the information you process. Likewise, you are solely and completely responsible for all activities which take place during the effective period of the acquired services covered in the contract.

SERTI’s collaborating companies will not be held responsible for any loss or harm that may occur. 



You may at any time withdraw the consent you have granted to process your personal data in order to cancel the use thereof until you sign a legal act with SERTI.

  1. a) For that, you must submit your written application to the domicile at Shakespeare #21, piso 10, Nueva Anzures, CP 11590, Miguel Hidalgo, Mexico City. The application must contain the following information:
  • Full name, domicile, and email address.
  • Copy of identification of the holder of the rights.
  • Reasons for which you are requesting withdrawal of consent.

Once you submit your application, SERTI will issue a response in no more than 20 business days.



You may, at any time, exercise your ARCO rights by submitting a written request, which must contain the following:

  • Full name, domicile, and email address.
  • Copy of identification of the holder of the rights or document proving the identity of the parent or guardian.
  • A clear and accurate specification of the personal data to which you want to have access and the ARCO right (access, rectification, cancellation, or opposition) you want to exercise.
  • Any other element or document that may facilitate the location of the personal data.
  • In case of rectification of the personal data, you must also specify the reason why you oppose to the processing thereof.

Once the application is submitted, SERTI will issue a response within a maximum of 20 business days. In case the request is authorized, SERTI will put into effect your right(s) within a term of 15 business days after the aforementioned 20 days.

It is important to save the application record since it will be required if a new proceeding is filed before the National Institute of Transparency, Access to Information and Personal Data Protection (INAI in Spanish).

Likewise, we inform you that the terms of storage of personal data in our database will be:

  • In the case of the CLIENTS, the storage of personal data will be for a maximum term of 5 years after termination of the “SERVICE CONTRACT,” unless the contractual relationship exceeds such term. 
  • In the case of EMPLOYEES, the storage of personal data will be for a maximum term of 5 years after their departure and termination of the “EMPLOYMENT CONTRACT”; as well as for those employees with a “PROFESSIONAL FEES” contract. 

Once these periods have elapsed, and if the purpose of the processing of the personal data has been fulfilled, the data will be cancelled and subsequently deleted from the database.



Your personal data may be transferred and processed within the country by persons other than SERTI. Thus, your information may be shared with SERTI’s Public Notaries and/or external attorneys for the collection of debts or due to legal disputes.

Due to the foregoing and by signing the present statement, I agree irrevocably and authorize SERTI to transfer my personal data on the aforementioned terms. Pursuant to the legislation in matters of personal data protection, the transfer thereof may be carried out by national and foreign entities without your consent solely under the following circumstances: 

  1. To share with competent authorities in the cases provided for by law, particularly where they are required to support an investigation or proceedings of a judicial or administrative nature.
  2. To share with SERTI’s affiliated companies and subsidiaries to contact you directly or indirectly to promote and offer their products or services. 
  3. When legally required by the legislation in force.



SERTI reserves the right to modify at any time the present Privacy Statement, informing you of such changes in writing and/or through a notice in the company’s website:

Once made available to you, and if you do not express your opposition, it will be understood that you tacitly agree to the processing of your data.




Last update: May 5, 2020. 


The present text written in English is a translation of the original text written in Spanish. In the case of discrepancy between the original text in Spanish and the text written in English, the original text in Spanish is the legally binding text.